Custom Pacifiers | 30-Day Satisfaction Guarantee Return Policy

At Custom Pacifiers, we stand by our products and want you to be 100% satisfied with your purchase. That’s why we offer a 30-day return policy.

• You have 30 days from the date of delivery to return your pacifier if you are not satisfied.
• To receive a refund, you must ship the pacifier back to us at your expense.
• Your refund will be for the amount you actually paid for the product (excluding shipping fees).
• If you used a gift card, store credit, or promotional discount, your refund will reflect the actual amount paid out-of-pocket, not the full product price.
• Returned pacifiers will be recycled in a safe and hygienic manner to promote environmental responsibility.

Defective or Incorrect Items:

• If you received a defective or incorrect pacifier, you must contact customer service within 30 days of receipt and provide a photo of the issue.
• After verification, you will need to return the pacifier for recycling to receive a refund.

No Exchanges:

• We do not offer exchanges or replacements. If you'd like a different pacifier, please place a new order.

Order Cancellations:

• Due to our fast shipping process, orders cannot be canceled or changed once placed.

How to Initiate a Return:

1. Contact our Customer Service Team within 30 days of delivery.
2. We will provide return instructions and the return address.
3. Ship the pacifier back to us using your preferred carrier.
4. Once received, we will process your refund within 5-7 business days to the original payment method.

💡 Note: We do not refund original shipping costs, only the amount paid for the product itself.