Custom Pacifiers | General Return Policy

These are Custompacifiers.com’s ("Custom Pacifiers", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the Custompacifiers.com website.

  • Because of the nature of the product, we have an All Sales Final policy.
  • Order Changes/Cancelations:
    • Because orders may be mailed out the same day that they are placed, we do not allow order changes or cancelations.
    • We know that you will appreciate that you will be receiving a brand new never been soiled, product and not someone's exchange or return.
  • Items that are damaged/defective upon arrival:
    • If you believe you have received a defective or incorrect merchandise, you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
    • We DO NOT replace with a different product than what was originally ordered.
  • Products that will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from Custompacifiers.com
    • Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage
    • Any product for which you have submitted a mail-in rebate
    • Any product that was not approved to be "defective" and/or "incorrect merchandise" by customer service.